Resident Relations Associate (Residential)
CIM Group
Full-time
On-site
Los Angeles, California, United States
$21 - $24 USD hourly
POSITION PURPOSE:
The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.
ESSENTIAL FUNCTIONS:
- Assist the Property Manager in addressing the needs of the property and its residents
- Addresses resident complaints and maintenance requests
- Scheduling appointments for repairs and for meetings with residents
- Prepares correspondence and notices
- Prepares paperwork with respect to resident accounts
- Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously
- Assisting with rent increases, late payments/collections, evictions and the move-in/out process
- Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed
- Such other tasks or assignments as may be required by management
SUPERVISORY RESPONSIBILITIES:
- None
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
- High School Diploma Required
- Prior experience in residential real estate preferred
- Proficient in Microsoft Office, especially Excel and Word
- Experience in Yardi or comparable software a plus
- Operate standard office equipment
KNOWLEDGE, SKILLS AND ABILITIES:
- Detail oriented, deadline driven and ability to manage multiple tasks
- Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility
- Ability to apply common-sense understanding to carry out instructions
- Ability to solve practical problems
- Ability to communicate effectively, both written and verbal
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence and/or reports
PERFORMANCE METRICS:
- Accuracy in work product
- Timeliness in completion of work product
- Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, base pay is one part of the total compensation package. This role will be eligible to participate in CIM’s variable compensation program (e.g. commission). The anticipated base pay range for the position in Los Angeles, California is $21 - $24 per hour.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
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