Assistant Residential Property Manager

Job Description:

The Residential Assistant Property Manger assists in the execution of strategic business plans and in leading day-to-day operations for an assigned residential building.  The Residential Assistant Manager is a gatekeeper of accuracy and ensures accounting and administrative functions are conducted with precision.  The Assistant Manager is a team leader and offers coaching and support to associates, leads the team by example and ensures service and sales standards are exceeding customer expectation and that the property is achieving established financial and operational goals as well as ensures that all work is carried out in accordance with the company’s policies and procedures, and any applicable local, state or federal laws.  This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to  $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered.  In addition, we offer:

• 3 weeks PTO
• 401(k) match
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What You Will Do

• Maintains and creates monthly A/R duties including but not limited to “Pre- Month End” and “Accounting Month End” reports.
• Carries out and administrative A/P duties including but not limited to an active purchase order system, coding invoices, and submitting them to the Head Office within the mandated time frame.
• Oversees, prepares and carries out legal processes, property accounting, weekly reporting, rent collection, delinquency management, Notices to Pay Rent or Quit, evictions, collections, and balanced owed letters.
• Manages all incoming invoices and prepares them for Signatures / delivery to Head Office.
• Collaborates with the Service Team.  Tracks resident service requests to ensure accuracy and resident satisfaction. Works with the Service Team to ensure an exquisite tour path.

• Understands every aspect of the customer experience. Offers recommendations and works to find the right solutions.  Persistently cares for the level of service each new and existing resident is receiving.

• Executes a marketing plan and reviews reporting to ensure effective application of resources.
• Creates and deliver any general notices to the residents.
• Creates, print and distributes reports required by the office or service team.
• Creates and produce any forms, notices, marketing collaterals as directed.
• Creates and deliver notices to vendors.
• Supports leasing staff by performing all duties of a Leasing Consultant when needed.
• Helps plan and hosts monthly resident functions.
• Ensures that office is always clean and that all workstations and filling areas are being kept organized as per company policy.  Maintains office inventory and orders supplies as needed.
• Ensures that the property office is organized and runs smoothly as per company policies and procedures in the absence of the Manager.
• Responsible for validation of all data entry including prospect, traffic, applications, leases, move-outs, deposits and closing reports.
• Complies with Company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Successfully complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Performs other duties assigned.

What You Bring

• Positivity-infused leadership style with the ability to persuade and negotiate well with others.
• 3 years in Residential Property Management with a proven track record sales and administrative responsibility.
• Demonstrated ability to read, write, and communicate effectively.  Ability to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation.   
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Yardi).
• Demonstrates initiative, personal awareness, professionalism, integrity, professional appearance and exercises confidentiality.
• High School diploma or GED (College degree, preferred) and an employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the word of the team.

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. 

These job duties are: 

• Maintains and creates monthly A/R duties including but not limited to “Pre- Month End” and “Accounting Month End” reports.
• Successfully complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/

Salary Range:

$75,000- $80,000

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.