Administration and Concierge Services Director for Luxury Residences

What You’ll Be Doing:

• Recruit, train, and manage Front Desk, Concierge, Driver, Housekeeping, and management staff
  

• Oversee HR practices including employee handbooks, policies, compensation, and leave programs
  

• Manage bookkeeping, ledgers, and financial records; coordinate with outside accountants to ensure accuracy and compliance
  

• Prepare and maintain legal documentation for HOA governance, elections, and board meetings
  

• Serve as the primary liaison between homeowners, staff, board members, and outside partners
  

• Handle key communications including resident announcements, board meeting minutes, and homeowner inquiries
  

• Partner with IT and engineering teams to implement security systems and technology upgrades
  

• Develop and maintain safety and security protocols to meet board directives and resident expectations
  

• Plus additional duties
  

What You Bring to the Table:

• 7+ years of leadership experience in luxury residential, hospitality, or high-end property management
  

• Strong background in HR administration, financial oversight, and resident service delivery
  

• Proven ability to recruit, train, and motivate high-performing, service-focused teams
  

• Familiarity with HOA governance, legal documentation, and regulatory compliance
  

• Exceptional communication, organizational, and problem-solving skills
  

• Bachelor’s degree in hospitality management, business administration, or a related field preferred
  

Compensation:

• Competitive base salary commensurate with experience
  

• Comprehensive benefits and performance incentives
  

Location:

On-site leadership role at a premier luxury residence